FAQ's

Is this a real website run by real people?

Good question - Yes, it's run by Craig Mason, the creator of Reasonable.TV & Craig Mason's Reasonable Conversation Channel on YouTube.

 

How much is shipping?

Shipping is free for all orders in the continental United States! International shipping is a flat $15. Shipping for returns/exchanges that aren't our mistake are the only shipping you'd pay for. =)

 

When will my item ship??

All items are shipped the next business day after the order is received if the order is received prior to 1pm Pacific Time. All orders are shipped via USPS.

 

Do you ship internationally? 

Yes! ...To most countries anyway. That said, we aren't responsible for collecting or paying any import/customs duties or tariffs imposed. 

 

What if I ordered the wrong item or I don't want this weird hat that I ordered?

No problem! We're happy to issue a full refund less return shipping. Just shoot us an email at support@useandreplace.com and we'll get back to you by the end of the following business day.

 

I have a question that isn't answered here or I have a great idea for something you should do - who do I contact?

Give us an email at support@useandreplace.com and we'll get back to you by the end of the following business day.